We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xandricund@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at xandricund@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xandricund@outlook.com.

Return Policy

Orynova is dedicated to offering thoughtfully designed, high-quality women’s dresses that bring elegance and confidence to every occasion. With attention to flattering silhouettes, comfortable fabrics, and consistent craftsmanship, each piece is created to help you feel stylish and at ease. Our goal is to provide simple, dependable fashion essentials that fit naturally into your daily life and special moments.

Our Guarantee Makes It Quick And Easy:

Nobody’s perfect, but we always strive to be. In the rare instance that we make a mistake, we want to ensure you have a worry-free after-sales experience.

In the event of an incorrect shipment, we will cover the return shipping costs.If the item received is correct and not due to our error, the return shipping cost will be the responsibility of the buyer.Notify us within 30 days of receiving your order, and we’ll work with you to resolve the issue. Please note that we do not accept returns for products that are more than 30 days old from the date they were received.Contact us at help@Orynova.com to confirm the final return address.

We do not accept exchanges, if you do not like the item you purchased, you can apply for a return and repurchase the item you want.

Order Cancellation

● If your order has already shipped:

You will receive a refund for the original amount paid, minus a $8 restocking fee (except in the case of an incorrect shipment).

● If your order has been produced but not yet shipped:

You will receive a refund for the original amount paid, minus a $8 restocking fee.

Disclaimers

● Final Sale Period

● All sales are final 30 days after the order is received.Return Processing Time

● We aim to process returns within 3 business days of receiving them at our warehouse. Please note that during high-volume periods, especially holidays, processing may be delayed. We apologize for any inconvenience.Once we receive your returned item(s) and confirm they meet our return conditions, your refund will be processed within 3 business days.Please note that it may take an additional 1-3 business days for the refund to appear in your original payment method, depending on your bank or payment provider.If Your Return Seems Delayed

If you believe your return has been delivered but not processed, please contact us at  help@Orynova.com.

● Quality Inspection

The Orynova team thoroughly inspects all items before shipment. If you receive an item with a manufacturing defect, please contact us as soon as possible with photographic evidence. 

● Policy Changes

Orynova reserves the right to update this policy at any time. Any changes will be published on this page.

Thank you for shopping with Orynova — we value your satisfaction and are here to help with any concerns.If you have any inquiries regarding cancellations or any of our other policies please contact us at +1 4423592316 or send an email to help@Orynova.com. You will get a reply within 24 hours from Monday to Friday.